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What are the next steps?
First, you will speak with our Customer Liaison who will;
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Answer any initial questions you might have.
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Explain Salveo Home Cares' management fees, service rates and help you choose a care management option to suit your situation.
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Verify a few details such as your Income Tested Fee.
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Connect you with your Client Advisor to arrange a home visit.
Your Workforce Coordinator will;
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Source and coordinate the care team to care for you at home.
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Reschedule rosters and appointments if a Carer is unavailable.
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Maximise your care hours by optimising travel times for staff.
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Broker deals with third party agencies to fill gaps in our care areas.
Your Personal Care Team will;
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Arrive on time as scheduled and meet you at the door.
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Work with you to re-establish your preferred routine and achieve your set goals.
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Offer companionship, emotional support and establish a safe environment.
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Enhance your independence and quality of life while fostering a sense of dignity and wellbeing.
Let’s arrange your home visit
This will be the first chance, of many, to get to know each other.
Here are some of the things you can expect when we meet at your home:
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We will ask you to show us around your home so we can assess any safety concerns.
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We look forward to sitting down with you to address all your questions, concerns, preferences.
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Using your ACAS assessment, we will talk through options to maximise your package budget.
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We will take you through our Home Care Agreement to ensure you fully understand our services and mutual obligations.
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Enjoy some more conversation and maybe a cup of tea.
Enter into a Home Care agreement
This will be the first chance, of many, to get to know each other.
The government allows you 56 days to sign your Home Care Agreement from the time you are assigned a Package.
A Home Care Agreement is a written agreement between you and us detailing the services you will have access to through Salveo Home Care.
During your home visit, we will walk you through the contract and ensure you fully understand what you’re signing up to.
Now, let’s develop your Care Plan!
Once you’ve entered into an agreement, we will work together to build you Care Plan.
A Care Plan is a document that outlines your needs, goals and how those needs will be met. It may include an outline of the care and services you'll utilise, what type of Care Management you'll use and other details relating to your ongoing support at home.
Your Client Advisor will;
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Reliably act as your main point of contact.
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Arrange a home visit at a time that suits, to get to know you.
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Listen to all your preferences and determine your care needs.
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Together with you, develop a care plan that maximises your package.
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Help you understand our agreement with you and sign you up to our services.
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Refer specialists as required, such as our Nursing staff, our Respite Team and Allied Health Services.