Designed to give you more choice, control, and confidence, Support at Home replaces the old Home Care Packages and Short-Term Restorative Care programs with one streamlined system that’s focused on you.
At Salveo HomeCare, we make navigating this new system easy. From personalised care planning to transparent pricing and ongoing support, we’re here to help you live well, your way, every day.
A New Era of Home Care Has Arrived
We Call YOU After Every Service
No Exceptions
Too often, we're hearing about how home care service providers are giving less and less.
That's why we're the only provider that calls you after every single service, whether you want us to or not. This instant feedback lets us work together to get your care exactly right. Because after waiting months for your package, you deserve to know that someone is actually paying attention.
Born from Lived Experience
Salveo HomeCare was founded by families who have personally navigated Australia’s aged care system. We understand the challenges because we’ve lived them.
Human-Centred, Not System-Centred
We’re redefining ageing at home by focusing on connection, communication, and genuine care — bringing humanity back into home support.
Experts in People and Care
With deep roots in healthcare and recruitment, we combine compassion with capability — ensuring every client is supported by carers who are qualified, reliable, and truly care.
proven expertise
Proven expertise built on 55,000+ total care hours delivered. This high-quality service has earned the trust of over 3,000 families, and we proudly care for 700 Veterans daily, demonstrating our commitment to serving those who deserve the best care.
Services Under Support at Home
Under the Support at Home program, all care and support services fall into three clear categories - making it easier to understand what’s included and how your funding can be used.
These services are outlined in the Support at Home Service List, which ensures every provider offers consistent, approved supports you can rely on. Learn more about the Service List
Everyday Living
Domestic Assistance, Home Maintenance and Gardening and Meal Preparation
We believe clarity builds trust. From pricing to planning, you’ll always know where your funds go, what your options are, and how to stay in control of your care. See Pricing →
Plan Ahead: Why You Should Apply for Support at Home Before You Need It
Applying for government-subsidised home care is a crucial step, but it's important to understand that the process takes time. We encourage all families to start the application process well before services are urgently needed.
The Initial Timeframe: Up to 8 Weeks
The very first steps to securing your support require time for government processing and assessment:
After registering with My Aged Care, there is typically a wait for the Government's Aged Care Assessment Team (ACAT) to arrange and conduct your assessment. This initial period can take up to 6 to 8 weeks.
Following your assessment, it may take a few more weeks to receive the official letter confirming your eligibility and care level.
We can help you apply for Government contributions and guide you through the application process. Don't wait until it's too late - Take the first step today.
Frequently Asked Questions
Support at Home is the new government program that replaced the Home Care Packages and Short-Term Restorative Care programs. It brings all in-home aged care under one simpler, more flexible system, helping older people stay independent, healthy, and connected at home.
Anyone aged 65 or older (or 50 and older for Aboriginal and Torres Strait Islander people) who needs support to live safely and independently at home can apply through My Aged Care.
Services fall into three categories - Clinical, Independence, and Everyday Living supports. These can include nursing, allied health, personal care, transport, meal preparation, home cleaning, and home maintenance.
Your funding is based on an assessment of your care needs and provided as a quarterly budget. You can adjust your services if your needs change, and unused funds can roll over into the next quarter.
The government covers the full cost of clinical care. You may contribute a small amount for Independence and Everyday Living supports depending on your pension type or income. Contribution rates are managed automatically through Services Australia.
If you were approved for a package on or before 12 September 2024, you’re considered a grandfathered participant. Your fees stay the same or may even reduce under the No-Worse-Off Rule.
You can apply for financial hardship assistance if your circumstances change. This ensures your care continues without interruption.
Start by contacting My Aged Care on 1800 200 422 or visiting myagedcare.gov.au to complete an assessment. Once approved, a provider can help you choose the right mix of services to suit your lifestyle and goals.
Switching to Salveo HomeCare is simple and stress-free. Once you let us know you’d like to transfer, we’ll guide you through every step, including notifying your current provider, updating My Aged Care, and setting up your new care and services.
There are no penalties or lost funds when changing providers. Your unspent balance transfers with you, so your care continues seamlessly without interruption.
We’ll handle the paperwork, you just choose when to start