What Services Can I Access?
The type of services you receive depends on your aged care assessment. Once you’ve been approved, you’ll have access to a list of supports you can select from - and you can adjust these as your needs change.
Your care partner works alongside you to understand your goals, preferences, and existing supports. Together, you’ll agree on the services that best suit your lifestyle and budget. These services are reviewed regularly to make sure they continue to meet your needs.
Clinical Supports
Our qualified health professionals can support you to stay healthy, active, and independent - helping you maintain or improve your physical and mental wellbeing.
Independence
Support that helps you stay safe, confident, and comfortable in your own home — so you can keep living life your way.
Everyday Living
Practical assistance to help you maintain a safe, clean, and comfortable home while continuing to live independently.
In-home nursing care
Allied health & therapeutic services
Care management
Nutrition
Restorative care management
Services – Frequently Asked Questions
Support at Home is the new government program that replaced the Home Care Packages and Short-Term Restorative Care programs. It brings all in-home aged care under one simpler, more flexible system, helping older people stay independent, healthy, and connected at home.
Anyone aged 65 or older (or 50 and older for Aboriginal and Torres Strait Islander people) who needs support to live safely and independently at home can apply through My Aged Care.
Services fall into three categories - Clinical, Independence, and Everyday Living supports. These can include nursing, allied health, personal care, transport, meal preparation, home cleaning, and home maintenance.
Your funding is based on an assessment of your care needs and provided as a quarterly budget. You can adjust your services if your needs change, and unused funds can roll over into the next quarter.
The government covers the full cost of clinical care. You may contribute a small amount for Independence and Everyday Living supports depending on your pension type or income. Contribution rates are managed automatically through Services Australia.
If you were approved for a package on or before 12 September 2024, you’re considered a grandfathered participant. Your fees stay the same or may even reduce under the No-Worse-Off Rule.
You can apply for financial hardship assistance if your circumstances change. This ensures your care continues without interruption.
Start by contacting My Aged Care on 1800 200 422 or visiting myagedcare.gov.au to complete an assessment. Once approved, a provider can help you choose the right mix of services to suit your lifestyle and goals.
Switching to Salveo HomeCare is simple and stress-free. Once you let us know you’d like to transfer, we’ll guide you through every step, including notifying your current provider, updating My Aged Care, and setting up your new care and services.
There are no penalties or lost funds when changing providers. Your unspent balance transfers with you, so your care continues seamlessly without interruption.
We’ll handle the paperwork, you just choose when to start