Fees & Pricing
Honest, easy-to-understand pricing with complete transparency
At Salveo HomeCare, we believe pricing should be easy to understand and free from surprises. Under the Support at Home Program, every service price already includes essential delivery costs such as staff travel, supervision, and coordination. You’ll always know exactly what you’re paying for — with no hidden administration or management fees.
What's Included in Our Pricing
Under the Support at Home Program, our pricing includes:
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Staff travel time to and from your home
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Professional supervision and quality assurance
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Care coordination and planning
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Regular care reviews and adjustments
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Administrative support and documentation
No Hidden Fees
We don't charge separate administration fees or package management fees. Everything is included in our transparent, upfront pricing. What you see is what you pay.
How Pricing Works:
Your aged care assessment determines the level of support and funding you’re eligible for under Support at Home. This ensures your care reflects your individual needs and goals.
You’ll receive a quarterly budget from the government, based on your funding classification. We help you plan and manage your services within that budget so your supports deliver the best value for you.
Services are provided at agreed rates, with all charges clearly listed on your monthly statement. You’ll always know what’s being delivered and how your funding is being used.
Fair Pricing, Quality Care
Your Support at Home budget works harder for you.
All-Inclusive Pricing
Every service price includes travel, coordination, and quality checks — no add-ons or hidden charges.
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Smart Budgeting
We’ll help you plan and prioritise your supports so you get the most value and flexibility from your funding.
Transparency and Trust
There are no hidden costs or confusing fees. You’ll always know exactly what you’re paying for and how your budget is being used.
Flexible Options
Need to make changes? You can adjust your services anytime. You’ll only ever pay for the supports you use.
Flexible options to suit your needs
Everyone’s care journey is different. Whether you’d like to start services privately or take a more hands-on approach to managing your care, we offer flexible options that put you in control.
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Provider-Managed Care
We take care of everything for you
If you’d rather leave the organising to us, our team will handle every detail of your care — from arranging staff and scheduling visits to managing your budget and compliance. We’ll keep you updated, listen to your preferences, and make sure your care always reflects your needs and goals
Self-Management
Take the lead in your care – with our support behind the scenes.
With self-management, you have the freedom to choose your own workers, arrange your services, and decide how your care is delivered. We take care of the compliance, payments, and support in the background — giving you control, confidence, and flexibility every step of the way
Self-management is about giving you more choice and control over your care. You can choose your own workers, arrange your services, manage your budget, or even pay invoices and be reimbursed — it’s completely up to you.
When you choose to use your own or third-party workers, we include a small overhead fee (capped at 10%) to cover the compliance, safety checks, and administration required under the Support at Home Program. This helps ensure every worker meets national standards while keeping your costs predictable and affordable.
You decide how involved you want to be — we’ll make sure everything runs smoothly behind the scenes. Our team handles the paperwork, payments, and compliance checks, so you can focus on the care and support that matter most to you.
We’ll work with you to make sure your self-management arrangements are clearly set out in your care plan, so everything stays simple and transparent. All self-managed services must be included in your approved support plan and align with the Support at Home service list.
Even when you self-manage, you’ll still have a dedicated care manager to guide you, provide advice, and help you stay on track with your goals. It’s care built around you — flexible, transparent, and empowering.
Interested to know How self-management works? Contact us →
Private Services
Because your care shouldn’t have to wait.
If you’re waiting for your Support at Home assessment or funding to begin — or simply prefer to arrange care yourself — our private services are here for you. You’ll receive the same trusted quality and transparent pricing, with no waiting list or hidden fees.
If you haven’t been assessed for Support at Home funding yet, or you’re still waiting for your assessment or funding to start, you can still access our services privately. We offer the same quality care at the same rates shown on our price list. Whether you need short-term help, extra hours, or ongoing support, our team is here when you need us.
See our price list →
Our Commitment to You
Transparency and Trust
There are no hidden costs or confusing fees. You’ll always know exactly what you’re paying for and how your budget is being used.
Prior Notification
We'll always discuss any changes with you before they happen, and you'll get everything in writing. No surprises.
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Value for Money
We offer high-quality care at fair prices. Our transparent pricing maximises your budget, with more funding going directly to your care and support.
Flexible Payment Options
We offer flexible payment options to suit your circumstances and make managing your care budget as simple as possible.
Pricing – Frequently Asked Questions
Support at Home is the new government program that replaced the Home Care Packages and Short-Term Restorative Care programs. It brings all in-home aged care under one simpler, more flexible system, helping older people stay independent, healthy, and connected at home.
Anyone aged 65 or older (or 50 and older for Aboriginal and Torres Strait Islander people) who needs support to live safely and independently at home can apply through My Aged Care.
Services fall into three categories - Clinical, Independence, and Everyday Living supports. These can include nursing, allied health, personal care, transport, meal preparation, home cleaning, and home maintenance.
Your funding is based on an assessment of your care needs and provided as a quarterly budget. You can adjust your services if your needs change, and unused funds can roll over into the next quarter.
The government covers the full cost of clinical care. You may contribute a small amount for Independence and Everyday Living supports depending on your pension type or income. Contribution rates are managed automatically through Services Australia.
If you were approved for a package on or before 12 September 2024, you’re considered a grandfathered participant. Your fees stay the same or may even reduce under the No-Worse-Off Rule.
You can apply for financial hardship assistance if your circumstances change. This ensures your care continues without interruption.
Start by contacting My Aged Care on 1800 200 422 or visiting myagedcare.gov.au to complete an assessment. Once approved, a provider can help you choose the right mix of services to suit your lifestyle and goals.
Switching to Salveo HomeCare is simple and stress-free. Once you let us know you’d like to transfer, we’ll guide you through every step, including notifying your current provider, updating My Aged Care, and setting up your new care and services.
There are no penalties or lost funds when changing providers. Your unspent balance transfers with you, so your care continues seamlessly without interruption.
We’ll handle the paperwork, you just choose when to start