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Accessibility Statement

This statement was last updated on Tues, 11 March, 2025

 

At Salveo HomeCare, we are committed to providing equitable access to our services and ensuring that our website and communication channels are accessible to everyone, including people with disabilities. We continuously work to improve accessibility and welcome feedback to enhance our service

1. Commitment to Accessibility

Salveo HomeCare is dedicated to:

  • Ensuring our services are inclusive, safe, and high-quality for all clients, including those with disabilities.

  • Providing accessible information and communication for clients and carers, including alternative formats upon request.

  • Adhering to Web Content Accessibility Guidelines (WCAG) 2.1 Level AA for digital accessibility.

  • Supporting the rights of care recipients, including independence, autonomy, and freedom of choice.

  • Regularly reviewing and improving accessibility across all aspects of our organisation.

2. Website Accessibility

Our website (www.salveohomecare.com.au) is designed to be user-friendly and accessible to people with disabilities. We are actively working to ensure:

  • Keyboard navigability for users who do not use a mouse.

  • Alternative text for images to assist screen readers.

  • Closed captions for videos where applicable.

  • Readable text and high-contrast design for users with visual impairments.

  • Compatibility with assistive technologies such as screen readers and voice recognition software.

We continuously test and improve our website accessibility using tools such as accessibility scanners and expert reviews. If you experience any issues, please let us know.

3. Accessibility in Home Care Services

Salveo HomeCare is committed to making our home care services accessible to all clients. This includes:

  • Flexible service delivery to accommodate mobility, sensory, and cognitive needs.

  • Accessible communication methods, including large print, easy-read documents, and interpreter services.

  • Support for assistive technologies to ensure seamless care delivery.

  • Staff training in accessibility awareness, ensuring our workforce understands and meets the diverse needs of our clients.

If you require adjustments to the way we deliver care, we will work with you to create a personalised solution.

4. Statement of Rights

Salveo HomeCare upholds the Statement of Rights and Responsibilities for Aged Care and Disability Services, ensuring:
Clients have the right to accessible, safe, and high-quality care.
Services support independence, choice, and dignity.
Equity in service provision, ensuring that no one is disadvantaged due to accessibility needs.

5. Feedback and Contact Information

We welcome feedback to improve accessibility across our services. If you have any concerns, require assistance, or need information in an alternative format, please contact us:

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Phone: 1800 725 836 (Option 1)
Website: www.salveohomecare.com.au
Address: Level 5, 447 Collins Street, Melbourne, VIC 3000
Email: homecare@salveocare.com.au

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Salveo HomeCare remains committed to ongoing improvements in accessibility to ensure our clients and their families receive the best possible support.

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